Telephone Etiquette and Customer Service Skills

Despite the online channels and support systems in place that make customer service contact as seamless as possible today, the majority of consumers still prefer to pick up their phones and handle the question the old-fashioned way. This is a course that prepares you and your employees for customer calls, both happy and unhappy, helping your brand to maintain a professional image that wins back loyal patrons.

A poor customer service experience can be the end of a patron, and they will happily tell their friends about it, too. By taking this course, you’ll learn:

  • How to handle angry customers
  • How to handle unhappy customers
  • How to answer questions quickly
  • How to earn the trust of your consumers