Business Etiquette

Do you practice good business etiquette? Have you ever lost a customer or client and were unsure of the reason? When people think of business etiquette, they usually think of which fork or knife to use at a luncheon or dinner, or what is appropriate to wear to a meeting. Although these are very important aspects of etiquette, this is only the beginning of understanding etiquette.

Etiquette is a code of behavior that defines expectations for social behavior according to the conventional norms within a society, social class, or group. Business etiquette could be classified as a set of manners required in a profession, usually upheld by custom and enforced by the members of an organization. Business etiquette is more about respect than formality. It is representing one’s self in a way to be taken seriously. Poor business etiquette can jeopardize the trust of your co-workers, customers, and business opportunities.

There is a very small window in making a good first impression, whether meeting a prospective client or networking. How you present yourself affects both your reputation and your company.

There are many benefits of business etiquette that can be significant resources for your business and career. For instance, proper business etiquette:

  • Enhances impression
  • Enriches workplace relations
  • Promotes business growth
  • Endorses your personal brand

The Business Etiquette workshop will examine the basics of being considerate of others, professional dress and appearance, the workplace versus social situations, business meetings, conversational skills and small talk, proper introductions, proper handshakes, cultural differences, and proper business email and telephone etiquette.